Q) I have forgotten my password. How do I get a new one?Click the “Forgotten your password?” link at the entry page and follow the instructions.Q) How can I change my password?Select “My Profile” from the top menu and “Change Password” from the sub-menu. Enter the old, new passwords and save.Q) How can I subscribe/unsubscribe to the newsletter?Two methods:
- Entry page – selecting “Newsletter” from the sub-menu and click “Subscribe” or “Unsubscribe”.
- My Profile - selecting “My Profile” from the top menu and change option “Receive Newsletter” as required and save.
Q) How do I find a product?There are several methods to search for items.
- Direct search - Enter a short description in the “search” field. (preferred)
- Direct Category - Drilldown the required category from the left menu bar.
- Favorites – Select from your existing “items” or “categories” in the favorites menu.
- (Shop) By Category – Select “Shop” from the top menu and “By Category” from the sub-menu. Click on each category image.
- (Shop) By Items – Select “Shop” from the top menu and “By Item” from the sub-menu then enter your required search in the filter fields.
Q) What is a “Fashion Matrix”?Used to group fashion product items in a colour/size matrix table.
This allows for quick mass ordering of all colour and sizes for the selected product model.Q) Where can I find the “Fashion Matrix” table?Select the “Item Details” view and “Fashion Matrix” from the page sub-tab.Q) What does “Related Items” refer to?These several types of relations:
- Replacement Items – Items that are appropriate replacements for an out-of-stock item.
- Accessory Items – Add-ons or accessories for the selected item.
- Similar Items – similar to the selected item.
Q) How do I order?There are several methods to creating an order.
- Shopping Cart - Find the Products you want to purchase and add them to your shopping cart. Click “Order Form” to complete the order by adding your payment and shipping details.
- Quick Order Entry – Select “Shop” from the top menu and “Quick Order Entry” from the sub-menu. Enter the know item numbers and order quantity using the “tab” keyboard button to move to the next field.
- My Orders (Standard) – Select “My Orders” from the top menu and “Standard” from the sub-menu. Load your saved order into the order form.
- My Orders (Draft) – Select “My Orders” from the top menu and “Draft” from the sub-menu. Load your saved order into the order form.
- My Orders (Shared) – Select “My Orders” from the top menu and “Shared” from the sub-menu. Load your saved order into the order form.
Q) How do I remove items from my cart?Click on the red “X” icon at the top right corner of each item or go to the “Order Form” and click on the red “X” icon at the beginning of each line.
Note: If you want to reduce the order quantity, go to the “Order Form” and change the order quantity and click “recalculate”.
Q) How can I save my cart for a later date?From the order form you can click “Save Order”, enter a unique name (eg. “My order: 10/03/08”) and save your order as:
- Standard Order – Temporary (template) order that stays with your profile until manually deleted.
- Draft Order – A temporary order that is removed once loaded into the order form. (Note: draft orders will be saved for a later date.)
Q) How can I share my order with other staff within my organisation?At the order form page, click “Share order” and this will change to a form for you to select other staff (if any online store users exist).
You have the option enter some meaningful comments about the order.
Once saved, this will email the selected recipient with a notification that a shared collaborative order is pending completion.
Once a shared order is forward to another recipient, that order is now the responsibility of the new recipient to action.
Shared orders will also promote the new recipient on their next logon.
You can find all shared orders by selecting “My Orders” from the top menu and “Shared” from the sub-menu.
Load your saved order into the order form.Q) What payment methods are available?Online payments transactions for business to business are the same as your existing internal invoicing/payment method. Online ordering currently has only one method: Invoice. All other methods are processed during invoicing.Q) Is there a max amount that I can shop for?No. You can shop as much as you want.
Please note: you maybe subject to a “minimum approval limit” (MAL) within your organisation and approval will be required to continue your order.Q) I have ordered but my products have not arrived yet.Please login and check the status of your order from the “Order History” (top menu). You have the following options available from the sub-menu:
- Order History – contains the details of each item ordered.
- Delivery Notes – contains the details of each item delivered.
- Invoices – contains the details of each item invoiced.
Q) How can I order products from another warehouse?IMPORTANT: Warehouse selection changes MUST be completed before adding items to the shopping cart.
- On the entry screen right menu “Delivery Type”, select “Change”.
- Click “Select” for the required warehouse selection. (Text will now display “Selected”.)
- Commence adding items to your cart for the new warehouse selection.
Q) How can I view stock availability from other warehouse locations?Select the “Item Details” view and enter the required order quantity. Click “ATP For All Warehouses” to view all sites availability and due (ETA) dates.
(ATP) = Available to promise
(ETA) = Estimated time of arrival 
